Refund & Cancellation Policy

Last updated: February 2026

1. Cancellation Policy

• 7+ days before check-in: Full refund of booking amount (excluding processing fees). Security deposit fully refunded.
• Less than 7 days before check-in: No refund on booking amount. Security deposit fully refunded.
• No-show: No refund on booking amount. Security deposit refunded after inspection of property.

2. Security Deposit Refund

The security deposit is fully refundable within 1 working day post checkout, subject to satisfactory property inspection. Any damages to the property, missing items, or excessive cleaning requirements will be deducted from the security deposit.

3. Early Departure

No refund is provided for early departures or unused nights. The full booking amount applies regardless of the actual duration of stay.

4. Maid Service Cancellation

Maid service (Rs.2,000/day) can be cancelled up to 24 hours before the scheduled date for a full refund. Same-day cancellations are non-refundable.

5. Force Majeure

In case of natural disasters, government restrictions, or other events beyond our control, we will offer date rescheduling or credit for future bookings.

6. How to Cancel

To cancel a booking, email us at royalgardenlonavala@gmail.com or call/WhatsApp +91 9820088292 with your booking ID and registered email.

7. Refund Processing

Refunds are processed within 5-7 working days to the original payment method. Razorpay processing fees (if any) are non-refundable.